Business Digital Banking Support

Forgot your password? No problem. Follow these steps to reset it on the app or through Coast Online®.

Simplify your login experience by setting up your phone’s biometric login features (if applicable).

This is an error happening on our end that we’re working to fix as soon as possible. If you were paying a bill, clear your cache and double check your accounts before trying again as the payment may have gone through.

Our functionality with some 3rd party aggregators has been temporarily impacted due to recent security enhancements. We are aware of these issues and are working with our partners to ensure that functionality is returned to normal

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

Yes. Our Contact Centre will use your PAN and PAC to verify your identity when you call. They are also required to use Coast-by-Phone®.

It’s a 7 or 8 digit security code that we’ll send you through a text message to your mobile phone or through email when you do the following:

If our system detects unusual activity, like logging in from a new device or location, you might be asked to enter a security code when you sign in. From time-to-time, this might also happen while paying a bill or transferring funds.

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simply visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

You only need to do this once per vendor. After that, you can make your payments quickly and easily.

If you pay the same amount to the same vendor on the same date each month, consider setting up a recurring bill payment and let us do the rest.

You can schedule bill payments up to one year in advance.

You can review and edit your scheduled payments by clicking on View Upcoming Payments from the menu.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

• On Coast Online® Banking, you can simply enter additional payments on the same screen.

• On the mobile app, when you’re done entering the payment information for the first bill you wish to pay, scroll down and click the Pay Another Bill button.
  

Sure can! Here’s how to do it:

If you’re applying for a Home Owner Grant, please note we no longer forward applications. Please refer to your Property Tax Notice for details on how you can apply for the grant.

It’s a 7 or 8 digit security code that we’ll send you through a text message to your mobile phone or through email when you do the following:

If our system detects unusual activity, like logging in from a new device or location, you might be asked to enter a one-time security code when you log in. From time-to-time, this might also happen while paying a bill or transferring funds.

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

1. Log in to digital banking through a computer

2. From the menu, click Bill Payments, then Pay Business Taxes

3. Scroll to Payroll and Source Deductions box and click Add Account

4. Add your business number , select the membership(s) you would like to add it to then click Add Account

5. Click back in to Pay Business Taxes, locate the Account you’d like to pay and click on the file icon

6. Fill in the information required and click Continue and follow the rest of the prompts on screen

1. Log in to digital banking through a computer

2. From the menu, click Bill Payments, then Pay Business Taxes

3. To pay Goods and Services Tax (GST) scroll to either GST/HST 34 Filing and Remittance, GST/HST

4. Amount Owing Remittance (RC 159) or GST/HST Interim Payments Remittance (RC 160) depending on your tax payment requirement

5. Click Add Account, add the business number and select the membership(s) you would like to pay it from

6. Click back in to Pay Business Taxes, locate the Account you’d like to pay and click on the file icon

7. Fill in the information required, click Continue and follow the rest of the prompts on screen. 

1. Log in to digital banking through a computer

2. From the menu, click Bill Payments, then Pay Business Taxes

3. To pay Corporation Tax scroll to Corporation Tax (RC 159/RC 160)

4. Click Add Account, add the business number and select the membership(s) you would like to add it to

5. Click back in to Pay Business Taxes, locate the Account you’d like to pay and click on the file icon

6. Fill in the information required and click Continue and follow the rest of the prompts on screen.
   

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

While the funds will exist your account immediately, it can take up to 3 business days for the transactions to be processed and received.

1. RC158 - Payment on filing (Use when sending a payment along with a return. Form RC158 will show the tax year-end)

2. RC519 - Amount owing (For the amount owing on an existing debt or to make an advance deposit for an anticipated reassessment)

3. RC160 - Interim Payments (For interim payments for a tax year-end that CRA has not yet processed a return)

Make sure you read the instructions on screen carefully, Keep receipts and confirmation of payment, and remember that they can take up to three business days to be applied to your CRA account. You can view your CRA bill payment history by clicking on Pay Bills > Pay Business Taxes, then the clock icon next to the Account you wish to review.

1. RC (at position 10)-Corporate Tax

2. RP (at position 10)-Payroll Source Deductions

3. NR (at position 1)-Non Resident Tax

4. RT (at position 10)-Rev Can GST/ HST

5. T (at position 1)-Trust Account Tax

6. HA (at position 1)-Rev Can T5 Late Penalty Tax

7. B (at position 1)-Rev Can Citizenship and Immigration

8. RZ -Information Returns, Amount Owing -Corporate Tax

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

To send someone an e-Transfer, they need to be on your list of recipients.

When someone sends you an e-Transfer, you will get a notification through email or text message.

1. Check the link provided to ensure it is encrypted (look for https: instead of http: in the link URL)

2. Click on the link to access a secure Interac website

3. Select British Columbia from the Credit Union drop down menu, then select Coast Capital

4. You will be redirected to Coast Capital’s digital banking login screen or mobile app. Once there, log into digital banking.
   

5. Answer the security question and select which account you wish to make your deposit

   
   

1. Log in to digital banking through a computer or your mobile app

2. From the menu, click e-Transfers then Request e-Transfers

3. Fill in the Request e-Transfer fields and click Request

4. Confirm the details and click Continue

• There is a $1.50 service fee per request sent

• The recipient of the request will receive a notification within 30 minutes of you sending the request
  

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

If a recipient has not yet accepted the transfer, you can cancel it.

It can take up to 30 minutes for the recipient to receive a notification.

1. Log in to digital banking

2. From the menu, click Interac e-Transfers then Pending e-Transfers

3. Click Resend Notice beside the e-Transfer

1. Cancel the e-Transfer

2. Update the recipient’s details. Access this by clicking on Interac e-Transfers® from the menu, then Manage Recipients. You may be prompted to enter a security code. After that, simply edit the recipient’s information.

3. Resend the e-Transfer

1. Log in to digital banking through a computer or our mobile app
2. From the menu, tap Business Services, then Review Pending Transactions
3. Select eTransfer and Business Tax Payments
4. Find the pending transaction, review it and tap Approve or Reject

Some received e-Transfers will have additional details if the sending financial institution supports this feature. These details could include additional payee/payor information, or additional invoice or document notes. At this time, it is not possible to include these details in e-Transfers sent from Coast Capital.

If the sending financial institution supports the sending of e-Transfers in real-time and you have the Auto-Deposit feature enabled, you will receive your deposit immediately. The Auto-Deposit feature allows you to receive e-Transfers without needing to provide a security answer.

At this time, it is not possible to send an e-Transfer from Coast Capital using an account number. However, we do support Auto-Deposit. If the recipient has Auto-Deposit enabled, they should receive your e-Transfer in close to real-time.

On Desktop

You’ll be prompted with a pop-up message during your regular login process which will guide you through setting up a new username and password.

On Mobile

When logging into the mobile banking app the pop-up message will instruct you to download the new Coast Capital Digital Banking App. The new app will have a white background with a blue logo.

Afterwards, you’ll be guided through setting up a new username and password.

Need more guidance? Check out our tutorial.

You’ll be able to manage employee access, review and approve pending transactions and consolidate all your memberships under one login. Watch the video to learn more.

Yes, you can grant one of two permissions for each delegate on each business: read-only or initiator.

No, delegates cannot authorize transactions on a two to sign business membership. They can initiate transactions, but not authorize or complete them.

You, or another business signer, will create a username for the delegate when adding them to the membership. After this, a temporary password will be auto-generated for the delegate to access the new online banking experience. Once they log in for the first time, they’ll be prompted to create their own password.

The signer, or signers, on the business account, haven’t completed the setup process for the new digital banking experience. Once they finish getting set up, they can add you back as a delegate.

If you used the Consolidate Memberships feature in our old online banking, when you migrate over to the enhanced digital banking experience, you’ll need to set this up again.

It’s easy to do:

1. Ensure you’ve migrated all memberships over to the new digital banking experience.

Scroll to the right of the page and you should see different actions available to you, such as Add Account, Remit, History, etc.  We’re in the middle of figuring out why on certain browsers that scroll is required. Thank you for your patience while we make it more optimized for your viewing.

This is an intermittent event that some members are experiencing and we’re working on a fix. In the meantime, you can access e-Transfers through our mobile app. If you prefer using digital banking on desktop, try accessing it through an incognito browser. If you are still having issues, try again later

Please round up to the nearest round number. CRA does not accept decimal values.

1. Log in to digital banking

2. From the menu, click Transfers then Transfer Funds

3. Select the account to make the transfer from and where it will transfer to

4. Specify the amount and click Continue

1.  Log in to digital banking

2. From the menu, click Transfers then Transfer Funds

3. Select the account to make the transfer from and where it will transfer to

4. Under Schedule transfer, change the selection to Recurring transfer

5. Specify the amount, start date, frequency and end date

6. Click Continue

   
   

Interac e-Transfers are a safe and secure way to send funds outside of Coast Capital. Learn how.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

You can transfer to and from your own USD chequing accounts just like a CAD funds transfer. Unfortunately, you are unable to transfer USD outside of your membership at this time.

If you have a recurring or scheduled transfer you would like to cancel, follow these steps.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

You’ll be able to manage employee access, review and approve pending transactions and consolidate all your memberships under one login.

If you used the Consolidate Memberships feature in our old online banking, when you migrate over to the enhanced digital banking experience, you’ll need to set this up again.

It’s easy to do:

1. Ensure you’ve migrated all memberships over to the new digital banking experience.

1. Log in to digital banking to the membership you wish to transfer from

2. From the menu, click Transfers then Transfer Funds

3. Select the account to transfer from

4. Select Transfer to another member and enter the membership number of your membership you want to transfer to

5. Specify the amount and click Continue

1. Log in to digital banking through our mobile app

2. From the menu, tap Deposit On-the-go

3. Specify which account you’d like to deposit your cheque in to and enter the amount of the cheque

4. Tap Take Photo and follow the instructions on the screen

5. Tap Confirm to deposit the cheque

Things you should know

When someone sends you an e-Transfer, you will get a notification through email or text message.

1. Check the link provided to ensure it is encrypted (look for https: instead of http: in the link URL)

2. Click on the link to access a secure Interac website

3. Select British Columbia from the Credit Union drop down menu, then select

4. Coast Capital to be redirected to Coast Capital’s digital banking login screen or mobile app

5. Log in to digital banking

6. Answer the security question and select which account you wish to make your deposit

   
   

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

1. Log in to digital banking

2. From the menu, click Interac e-Transfers then Pending e-Transfers

3. Click Resend Notice beside the e-Transfer

1. Cancel the e-Transfer

2. Update the recipient’s details. Access this by clicking on Interac e-Transfers from the menu, then Manage Recipients. You may be prompted to enter a one-time security code. After that, simply edit the recipient’s information.

3. Resend the e-Transfer

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

1. Log in to digital banking

2. From the menu, click Business Services, then Review Pending Transactions

   
   

This feature will only be available on desktop at initial release. However, the capability will be included as a future enhancement in the Coast Capital app.

Need more guidance? Check out our tutorial.

You, or another business signer, will create a username for the delegate when adding them to the membership. After this, a temporary password will be auto-generated for the delegate to access the new online banking experience. Once they log in for the first time, they’ll be prompted to create their own password.

The signer, or signers, on the business account, haven’t completed the setup process for the new digital banking experience. Once they finish getting set up, they can add you back as a delegate.

Yes, you can grant one of two permissions for each delegate on each business: read-only or initiator.

Need more guidance? Check out our tutorial.

No, delegates cannot authorize transactions on a two to sign business membership. They can initiate transactions, but not authorize or complete them.

If you used the Consolidate Memberships feature in our old online banking, when you migrate over to the enhanced digital banking experience, you’ll need to set this up again.

It’s easy to do:

1. Ensure you’ve migrated all memberships over to the new digital banking experience.

If you’re looking for a specific transaction or time period, you can filter your account activity. Here’s how to do it.

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

eStatements are a free and environmentally friendly alternative to paper statements.

Key features:

1. Log in to digital banking

2. From the menu, click Interac e-Transfers then Pending e-Transfers

3. Click Resend Notice beside the e-Transfer

1. Cancel the e-Transfer

2. Update the recipient’s details. Access this by clicking on Interac e-Transfers from the menu, then Manage Recipients. You may be prompted to enter a one-time security code. After that, simply edit the recipient’s information.

3. Resend the e-Transfer

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

If you’re looking for a specific transaction or time period, you can filter your account activity. Here’s how to do it

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

If a delegate forgets their password, you or another signer should log into online banking and “Lock” the delegate and create a new delegate profile for them.

You can manage the access level for your delegate by giving them either read-only or initiator access depending on your business needs.

Initiator access allows the delegate more access to create different types of transactions, while read-only access is more restrictive. Check out the details of the different access levels:

The signer, or signers, on the business account, may not have completed the setup process for the new digital banking experience. Once they finish getting set up, they can add you back as a delegate.

1. Log in to digital banking through a computer or our mobile app

2. From the menu, tap Business Services, then Review Pending Transactions

3. Select either e-Transfer and Business Tax Payments or Other Transactions depending on the transaction that needs approval

4. Find the pending transaction, review it and tap Approve or Reject

If you’re looking for a specific transaction or time period, you can filter your account activity. Here’s how to do it

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

If a delegate forgets their password, you or another signer should log into online banking and “Lock” the delegate and create a new delegate profile for them.

You can manage the access level for your delegate by giving them either read-only or initiator access depending on your business needs.

Initiator access allows the delegate more access to create different types of transactions, while read-only access is more restrictive. Check out the details of the different access levels:

The signer, or signers, on the business account, may not have completed the setup process for the new digital banking experience. Once they finish getting set up, they can add you back as a delegate.

If you’re looking for a specific transaction or time period, you can filter your account activity. Here’s how to do it

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

If a delegate forgets their password, you or another signer should log into online banking and “Lock” the delegate and create a new delegate profile for them.

You can manage the access level for your delegate by giving them either read-only or initiator access depending on your business needs.

Initiator access allows the delegate more access to create different types of transactions, while read-only access is more restrictive. Check out the details of the different access levels:

The signer, or signers, on the business account, may not have completed the setup process for the new digital banking experience. Once they finish getting set up, they can add you back as a delegate.

1. Log in to digital banking through a computer or our mobile app

2. From the menu, tap Account Overview, then Download Void Cheque

3. Select the account you want the Void Cheque for and confirm your address is correct

4. Click the Export button to download a PDF file containing your void cheque

5. You can save or print this PDF to provide a digital or physical copy

   
   

Just need to provide your account information? Here’s where you can find your transit, institution and account numbers on your void cheque:

When someone sends you an e-Transfer, you will get a notification through email or text message.

1. Check the link provided to ensure it is encrypted (look for https: instead of http: in the link URL)

2. Click on the link to access a secure Interac website

3. Select British Columbia from the Credit Union drop down menu, then select

4. Coast Capital to be redirected to Coast Capital’s digital banking login screen or mobile app

5. Log in to digital banking

6. Answer the security question and select which account you wish to make your deposit

   
   

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

A direct deposit is a secure electronic transfer of funds deposited directly into your bank account. Direct deposit replaces the need to issue payments by paper cheque.

Pre-authorized payments (also known as pre-authorized debits) are payments that are set up to debit an account and credit an external company.

Some examples of what you can set up as a pre-authorized payment:

We use one-time security codes to double check it’s really you making a change or transaction. This is a feature in place for your security.

If your card status is Unavailable, please visit a branch or give us a call at 1.888.517.7000.

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

In the event your debit card is damaged or lost, you can order a replacement through digital banking.

1. Log in to digital banking from a computer or our mobile app
2. From the menu, click Account Overview then Manage my debit cards
3. Find the card you wish to replace, and click on the Damaged or Lost icon
4. Confirm you wish to replace your card

Your old card will be cancelled immediately and your new card will be sent to the address we have on file within 5 to 7 business days.

If you misplace your debit card, you can lock it to prevent unauthorized use, and unlock it once you find it.

1. Log in to digital banking from a computer or our mobile app
2. From the menu, click Account Overview then Manage my debit cards
3. Find the card you wish to lock, and click on the Lock icon
4. Confirm you wish to lock your card
5. Your card will remain locked until you unlock it. Your access to digital banking will not be affected.

When someone sends you an e-Transfer, you will get a notification through email or text message.

1. Check the link provided to ensure it is encrypted (look for https: instead of http: in the link URL)

2. Click on the link to access a secure Interac website

3. Select British Columbia from the Credit Union drop down menu, then select

4. Coast Capital to be redirected to Coast Capital’s digital banking login screen or mobile app

5. Log in to digital banking

6. Answer the security question and select which account you wish to make your deposit

   
   

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

You can lock your card yourself to prevent unauthorized access (see Lock your debit card tutorial above). When you find it, you can unlock it to reinstate full access. If you are unable to find your card and wish to order a replacement, please visit a branch or contact us at 1.888.517.7000.

We use security codes to double check it’s really you making a change or transaction. This is a feature in place for your security.

If your card status is Unavailable, please visit a branch or give us a call at 1.888.517.7000.

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

To help manage your account and keep track of your account activity, you can sign up for alerts and notifications.

1. Log in to digital banking

2. From the menu, tap Settings, then Alerts & Notifications

3. Select which type of alert you’d like to receive (Transactional, Security or Bill Payee)

4. If applicable, select which account you would like to receive alerts for

5. Specify how you’d like to receive the alert (SMS, email or push notification) then tap Save
   

When someone sends you an e-Transfer, you will get a notification through email or text message.

1. Check the link provided to ensure it is encrypted (look for https: instead of http: in the link URL)

2. Click on the link to access a secure Interac website

3. Select British Columbia from the Credit Union drop down menu, then select

4. Coast Capital to be redirected to Coast Capital’s digital banking login screen or mobile app

5. Log in to digital banking

6. Answer the security question and select which account you wish to make your deposit

   
   

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe: