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We're here to help - by phone, in person and online.

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Mandatory Mask Policy

Please note that masks are mandatory when visiting our branches. 

Join us for a discussion

We’re hosting a virtual town hall to discuss the James Bay branch closure. Want to participate?

Learn more

Accepting e-Transfers

Some members are seeing a blank page when attempting to receive an e-Transfer. Please clear your cache and cookies or open a private browser and try again. Learn how
Have questions about the new digital banking experience? Find answers in our Digital Banking Support.

Thank you for your patience.

Our Branches and Advice Centre are currently experiencing longer than normal wait times. We appreciate your patience at this time. Want to learn how to complete many of your banking transactions remotely? Explore remote banking options.

We’re rolling out a new phone menu for our Contact Centre this fall. It’s going to make directing your calls a whole lot easier. Have your member card and personal access code handy for faster service. Learn more.

Looking for something specific?

Member Support & Inquiries

Our Advice Centre Team can help with many inquiries and transactions
including investments and loans.
Questions about Digital Banking?
Advice Centre

Toll-free in North America: 1.888.517.7000

Metro Vancouver: 604.517.7000

Greater Victoria: 250.483.7000

Hours of Operation

General inquiries:

Mon-Sat, 8am-8pm PST; Sun, 9am-5:30pm PST

Credit:

Mon - Fri, 8am - 8pm PST; Sat, 8am - 6pm PST

Small Business:

Mon - Fri, 8am - 5:30pm PST

For faster service, please have your member card and personal access code ready. Learn more.

Coast-by-Phone®
Pay your bills, transfer funds or check your balance by dialing into automated banking service. We even have a helpful menu guide to help you. Learn more.
Toll-free in North America: 1.888.517.7000
Metro Vancouver: 604.517.7000
Greater Victoria: 250.483.7000
Email Us
Send us an email and we’ll help you at a time that’s convenient for you.
NOTE: If you’re locked out of digital banking, click here for support.
Email us
Send us an email and we’ll help you at a time that’s convenient for you.

NOTE: If you’re locked out of digital banking, please call us.
Email us
Advice Centre.

During our current service outage, our Advice Centre will be open 24 hours a day to answer your questions. Although our service outage will prevent us from accessing your accounts or processing banking transactions, we can answer questions about the outage and cancel any lost or stolen debit cards.

We’ll be operating 24 hours a day starting April 8 through to April 13. Please call us at 1.888.517.7000.

Helpful links

Holiday hours
Transit numbers
Tell us about your experience

Relay Services / TTY
If you're hard of hearing or have speech difficulties, please visit TELUS Relay Service.

Coast-by-Phone®

Toll-free: 1.888.517.7000
Metro Vancouver: 604.517.7000
Greater Victoria: 250.483.7000

Check out our handy guide.


Other Contacts
Visa Desjardins 1.800.266.5662
Auto Finance Team

Mon-Fri, 8:30am-5pm PST;

Questions regarding Auto financing? 1.877.375.2777

Equipment Finance  1.877.293.0202

Mobile Mortgage Specialists
Business Banking Specialists
Tell us about your experience.

We'd love to hear about your experience.

Resolving Your Complaint
As a valued member of Coast Capital Savings we appreciate your feedback. We’re committed to doing everything we can to resolve your concerns.

Media Inquiries

For media inquiries from reporters or journalists requiring information or interviews, please contact:

778.391.6225

Branch Locations

HHQ
Help Headquarters - Mainland Office*
800-9900 King George Blvd
Surrey, British Columbia
V3T 0K7

Selkirk
Selkirk - Island Office
Suite 400 - 2950 Jutland Road
Victoria, British Columbia
V8T 5K2

Tell us about your experience.

We'd love to hear about your experience.

Tell us about it.

More contact options.

Media inquiries

For media inquiries from reporters or journalists requiring information or interviews:

Erin McKinley
Manager, Communications & Media Relations
erin.mckinley@coastcapitalsavings.com

Resolving your complaint.

As a valued member of Coast Capital Savings we appreciate your feedback. We’re committed to doing everything we can to resolve your concerns.


Let us work with you to resolve the issue.

50+ Branch Locations

We have over 50 locations to help you.
View all of our branch locations
Holiday hours
Transit numbers

HHQ

Help Headquarters - Mainland Office*

800-9900 King George Blvd
Surrey, British Columbia
V3T 0K7
Selkirk

Selkirk - Island Office

Suite 400 - 2950 Jutland Road
Victoria, British Columbia
V8T 5K2

* The Bank Act (Canada) requires certain civil enforcement documents such as writs and court orders, to be served on a member’s branch of account. However, in compliance with the Support Orders and Support Provisions (Banks and Authorized Foreign Banks) Regulations, this office has been designated for the service of family support orders or support provisions for all members from all provinces and territories.

Our Auto Finance Team is comprised of Coast Capital Equipment Financing Ltd., Coast Capital Auto & Equipment Finance Ltd. and Coast Capital Auto & Equipment Leasing Ltd., all part of the Coast Capital Savings group of companies.