We’re enhancing previous features and also launching new ones. For a breakdown of some of the changes, click here.

Many of the key digital banking features you use every day will still be available, but they’ll have a refreshed look, including:

• Account history and transaction downloads
• Bill payments (Immediate, Recurring & Scheduled)
• Member transfers within your own membership as well as transfers made to other members
• Interac® e-Transfers
• e-Statements
• Deposit On-the-go
• Cheque images
• Take Charge Money Manager™ (Spending, Budgets, and External Accounts)
• Find a Branch/ATM

When it’s time to start using the enhanced digital banking, you’ll get a notification when you attempt to log in to online banking. If you’re on desktop, this will be through a pop-up message. If you’re on mobile, you’ll be prompted to download our new app.

Our functionality with Mint was impacted due to recent security enhancements. We are looking into whether this is something we are able to offer.

If you’re outside of BC, please pay your bills through desktop banking or by accessing banking.coastcapitalsavings.com from your mobile phone. And rest assured, we’re working on a fix so you’ll be able to pay your bills through our app soon!

This is an intermittent event that some members are experiencing and we’re working on a fix. In the meantime, you can access e-Transfers through our mobile app. If you prefer using digital banking on desktop, try accessing it through an incognito browser. If you are still having issues, try again later.

This is an error happening on our end that we’re working to fix as soon as possible. If you were paying a bill, clear your cache and double check your accounts before trying again as the payment may have gone through.

Our functionality with some 3rd party aggregators has been temporarily impacted due to recent security enhancements. We are aware of these issues and are working with our partners to ensure that functionality is returned to normal

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

Forgot your password? No problem. Follow these steps to reset it on the app or through Coast Online®.

Simplify your login experience by setting up your phone’s biometric login features (if applicable).

This is an error happening on our end that we’re working to fix as soon as possible. If you were paying a bill, clear your cache and double check your accounts before trying again as the payment may have gone through.

Our functionality with some 3rd party aggregators has been temporarily impacted due to recent security enhancements. We are aware of these issues and are working with our partners to ensure that functionality is returned to normal

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

Yes. Our Advice Centre will use your PAN and PAC to verify your identity when you call. They are also required to use Coast-by-Phone®.

It’s a 7 or 8 digit security code that we’ll send you through a text message to your mobile phone or through email when you do the following:

If our system detects unusual activity, like logging in from a new device or location, you might be asked to enter a security code when you log in. From time-to-time, this might also happen while paying a bill or transferring funds.

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

You’ll be able to manage employee access, review and approve pending transactions and consolidate all your memberships under one login.

Yes, both personal and business members will have access to this new feature.

You only need to do this once per vendor. After that, you can make your payments quickly and easily.

If you pay the same amount to the same vendor on the same date each month, consider setting up a recurring bill payment and let us do the rest.

You can schedule bill payments up to one year in advance.

You can review and edit your scheduled payments by clicking on View Upcoming Payments from the menu.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

• On Coast Online® Banking, you can simply enter additional payments on the same screen.

• On the mobile app, when you’re done entering the payment information for the first bill you wish to pay, scroll down and click the Pay Another Bill button.
  

Sure can! Here’s how to do it:

If you’re applying for a Home Owner Grant, please note we no longer forward applications. Please refer to your Property Tax Notice for details on how you can apply for the grant.

It’s a 7 or 8 digit security code that we’ll send you through a text message to your mobile phone or through email when you do the following:

If our system detects unusual activity, like logging in from a new device or location, you might be asked to enter a one-time security code when you log in. From time-to-time, this might also happen while paying a bill or transferring funds.

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

1. Log in to digital banking

2. From the menu, click Transfers then Transfer Funds

3. Select the account to make the transfer from and where it will transfer to

4. Specify the amount and click Continue

1.  Log in to digital banking

2. From the menu, click Transfers then Transfer Funds

3. Select the account to make the transfer from and where it will transfer to

4. Under Schedule transfer, change the selection to Recurring transfer

5. Specify the amount, start date, frequency and end date

6. Click Continue

   
   

Interac e-Transfers® are a safe and secure way to send funds outside of Coast Capital. Learn how.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

You can transfer to and from your own USD chequing accounts just like a CAD funds transfer. Unfortunately, you are unable to transfer USD outside of your membership at this time.

If you have a recurring or scheduled transfer you would like to cancel, follow these steps.

Please contact us to reverse a transfer to your TFSA or RRSP.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

To send someone an e-Transfer, they need to be on your list of recipients.

When someone sends you an e-Transfer, you will get a notification through email or text message.

1. Check the link provided to ensure it is encrypted (look for https: instead of http: in the link URL)

2. Click on the link to access a secure Interac website

3. Select British Columbia from the Credit Union drop down menu, and select Coast Capital

4. Log in to digital banking

5. Answer the security question and select which account you wish to make your deposit

   
   

1. Log in to digital banking through a computer or our mobile app

2. From the menu, click e-Transfers then Request e-Transfers

3. Fill I the Request e-Transfer fields and click Request

4. Confirm the details and click Continue

• There is a $1.50 service fee per request sent

• The recipient of the request will receive a notification within 30 minutes of you sending the request
  

For your security and convenience, we recommend setting up Auto-deposit so your e-Transfers are automatically deposited into the account of your choice. You won’t have to enter a security answer each time you receive an e-Transfer, saving you time and leaving no opportunity for a fraudster to intercept your funds if your email account is compromised.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

If a recipient has not yet accepted the transfer, you can cancel it.

It can take up to 30 minutes for the recipient to receive a notification.

1. Log in to digital banking

2. From the menu, click Interac e-Transfers then Pending e-Transfers

3. Click Resend Notice beside the e-Transfer

1. Cancel the e-Transfer

2. Update the recipient’s details. Access this by clicking on Interac e-Transfers from the menu, then Manage Recipients. You may be prompted to enter a security code. After that, simply edit the recipient’s information.

3. Resend the e-Transfer

Some received e-Transfers will have additional details if the sending financial institution supports this feature. These details could include additional payee/payor information, or additional invoice or document notes. At this time, it is not possible to include these details in e-Transfers sent from Coast Capital.

If the sending financial institution supports the sending of e-Transfers in real-time and you have the Auto-Deposit feature enabled, you will receive your deposit immediately. The Auto-Deposit feature allows you to receive e-Transfers without needing to provide a security answer.

At this time, it is not possible to send an e-Transfer from Coast Capital using an account number. However, we do support Auto-Deposit. If the recipient has Auto-Deposit enabled, they should receive your e-Transfer in close to real-time.

1. Log in to digital banking through our mobile app

2. From the menu, tap Deposit On-the-go

3. Specify which account you’d like to deposit your cheque in to and enter the amount of the cheque

4. Tap Take Photo and follow the instructions on the screen

5. Tap Confirm to deposit the cheque

Things you should know

When someone sends you an e-Transfer, you will get a notification through email or text message.

1. Check the link provided to ensure it is encrypted (look for https: instead of http: in the link URL)

2. Click on the link to access a secure Interac website

3. Select British Columbia from the Credit Union drop down menu, then select

4. Coast Capital to be redirected to Coast Capital’s digital banking login screen or mobile app

5. Log in to digital banking

6. Answer the security question and select which account you wish to make your deposit

   
   

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

1. Log in to digital banking

2. From the menu, click Interac e-Transfers then Pending e-Transfers

3. Click Resend Notice beside the e-Transfer

1. Cancel the e-Transfer

2. Update the recipient’s details. Access this by clicking on Interac e-Transfers from the menu, then Manage Recipients. You may be prompted to enter a one-time security code. After that, simply edit the recipient’s information.

3. Resend the e-Transfer

You can call our Contact Centre or visit a branch to reset passwords and unlock accounts.

We’ve replaced this feature with Favourites which will give you the ability to quickly and easily transfer funds to the people you regularly send money to.

It’s a 7 or 8 digit security code that we’ll send you through a text message to your mobile phone or through email when you complete the following transactions:

• Adding a new bill vendor (for each new bill vendor added)
• Updating contact information
• Adding an e-Transfer recipient
• Password change

If our system detects unusual activity, like logging in from a new device or location, you might be asked to enter a one-time security code when you log in. From time-to-time, this might also happen while paying a bill or transferring funds.

At the moment, you’re unable to change your username. We are working on the ability to change your username as a future enhancement.

Currently, you can call us at 1.888.517.7000 or come into a branch and we can assist with recovering your username. We will be launching a self-serve username recovery feature and a change username feature in late 2020, so keep your eyes peeled for that.

If you’re seeing an error that says “Oops, sorry, something went wrong.” or are seeing a blank screen when you get to the login page, please check your ad blocker settings and if that doesn’t fix this, please try using a different browser or simply use a private browsing mode.

1. Log in to digital banking

2. From the menu, select Products & Services then Open an Account

3. Under Day-to-Day Banking, select See accounts

4. Select Open account for the account you want to open

5. Fill in the fields and select Continue

6. Review the details and select Confirm
   

1. Log in to digital banking

2. From the menu, select Products & Services then Open an Account 

3. Under Earn Guaranteed Interest, select See accounts

4. Select Open account for the GIC type you want to open

5. Select the account you wish to fund the GIC from, fill in the rest of the fields and select Continue

6. Review the details and select Confirm
   

If you already have an RRSP at Coast Capital:

1. Log in to digital banking

2. From the menu, select Products & Services then Open an Account

3. Under Save or Invest in Your RRSP, select See accounts

4. Select Open Account for the RRSP GIC type you want to open

5. Select your RRSP Savings Account to fund the RRSP GIC from, fill in the rest of the fields and select Continue

6. Review the details and select Confirm

If you don’t have an RRSP at Coast Capital yet:

To open an RRSP GIC, first you need an RRSP Savings Account. Once that’s opened, you’ll transfer the funds for your GIC to the savings account, then fund your GIC from that account.

1. Open an RRSP Savings Account:
   

   1. Log in to digital banking

   2. From the menu, select Products & Services then Open an Account 

   3. Under Save or Invest in Your RRSP, select See accounts

   4. Select the Open account button

   5. Verify your contact information is correct, select your beneficiary type and fill in the rest of the fields

   6. Select Continue

   7. Review your details and select Confirm

2. Transfer money to the RRSP Savings Account:

   1. Log in to digital banking

   2. From the menu, select Transfers then Transfer Funds

   3. Select the account to transfer money from

   4. Select your RRSP Savings Account as the account to transfer to

   5. Specify the amount and select Continue

3. Open an RRSP GIC:

   1. From the menu, select Products & Services then Open an Account

   2. Under Save or Invest in Your RRSP, select See accounts

   3. Select Open Account for the RRSP GIC type you want to open

   4. Select your RRSP Savings Account to fund the RRSP GIC from, fill in the rest of the fields and select Continue

   5. Review the details and select Confirm

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

If you already have a TFSA or RRSP at Coast Capital, you can open another account or term deposit of the same type. If you want to open an account type you have never had at Coast Capital before, please visit a branch.

When opening a GIC, we will ask you which account you want to fund the GIC from. If you are opening an RRSP or TFSA GIC, you need to fund it from an existing TFSA or RRSP account in your Coast Capital membership. Likewise, if you are opening a regular GIC, it cannot be funded from a TFSA or RRSP account.

If you are opening a TFSA or RRSP GIC and don’t have any funds in your existing TFSA or RRSP, simply perform a transfer into the account first. Remember to be aware of your contribution limits when making TFSA and RRSP deposits.

Eligibility requirements for TFSAs:

• Must be a resident of Canada for tax purposes
• Be the legal age of majority*
• Have a valid SIN

* Legal age of majority: 18 – Alberta, Manitoba, Ontario, Prince Edward Island, Quebec, Saskatchewan 19 – British Columbia, New Brunswick, Newfoundland, Northwest Territories, Nova Scotia, Nunavut, Yukon 

Eligibility requirements for RRSPs:

• Must be a resident of Canada for tax purposes
• Be age 18 to 70
• Have earned income in Canada

1. Cancel the e-Transfer

2. Update the recipient’s details. Access this by clicking on Interac e-Transfers from the menu, then Manage Recipients. You may be prompted to enter a one-time security code. After that, simply edit the recipient’s information.

3. Resend the e-Transfer

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

1. Log in to digital banking

2. From the menu, click Products & Services then Open an Account

3. Under RRSP or TFSA, click See accounts

4. You can review details about the terms available by clicking View details. Click Open Account next to the term deposit type you want to open.

5. Select the account you wish to fund the term deposit from, fill in the rest of the fields and click Confirm

6. Review the details and click Confirm
   

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

eStatements are a free and environmentally friendly alternative to paper statements.

Key features:

1. Log in to digital banking

2. From the menu, click Interac e-Transfers then Pending e-Transfers

3. Click Resend Notice beside the e-Transfer

1. Cancel the e-Transfer

2. Update the recipient’s details. Access this by clicking on Interac e-Transfers from the menu, then Manage Recipients. You may be prompted to enter a one-time security code. After that, simply edit the recipient’s information.

3. Resend the e-Transfer

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

If you’re outside of BC, please pay your bills through desktop banking or by accessing banking.coastcapitalsavings.com from your mobile phone. And rest assured, we’re working on a fix so you’ll be able to pay your bills through our app soon!

This is an intermittent event that some members are experiencing and we’re working on a fix. In the meantime, you can access e-Transfers through our mobile app. If you prefer using digital banking on desktop, try accessing it through an incognito browser. If you are still having issues, try again later.

This is an error happening on our end that we’re working to fix as soon as possible. If you were paying a bill, clear your cache and double check your accounts before trying again as the payment may have gone through.

Our functionality with some 3rd party aggregators has been temporarily impacted due to recent security enhancements. We are aware of these issues and are working with our partners to ensure that functionality is returned to normal

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

1. Log in to digital banking through a computer or our mobile app

2. From the menu, tap Account Overview, then Download Void Cheque

3. Select the account you want the Void Cheque for and confirm your address is correct

4. Click the Export button to download a PDF file containing your void cheque

5. You can save or print this PDF to provide a digital or physical copy

   
   

Just need to provide your account information? Here’s where you can find your transit, institution and account numbers on your void cheque:

When someone sends you an e-Transfer, you will get a notification through email or text message.

1. Check the link provided to ensure it is encrypted (look for https: instead of http: in the link URL)

2. Click on the link to access a secure Interac website

3. Select British Columbia from the Credit Union drop down menu, then select

4. Coast Capital to be redirected to Coast Capital’s digital banking login screen or mobile app

5. Log in to digital banking

6. Answer the security question and select which account you wish to make your deposit

   
   

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

A direct deposit is a secure electronic transfer of funds deposited directly into your bank account. Direct deposit replaces the need to issue payments by paper cheque.

Pre-authorized payments (also known as pre-authorized debits) are payments that are set up to debit an account and credit an external company.

Some examples of what you can set up as a pre-authorized payment:

We use one-time security codes to double check it’s really you making a change or transaction. This is a feature in place for your security.

If your card status is Unavailable, please visit a branch or give us a call at 1.888.517.7000.

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

In the event your debit card is damaged or lost, you can order a replacement through digital banking.

1. Log in to digital banking from a computer or our mobile app
2. From the menu, click Account Overview then Manage my debit cards
3. Find the card you wish to replace, and click on the Damaged or Lost icon
4. Confirm you wish to replace your card

Your old card will be cancelled immediately and your new card will be sent to the address we have on file within 5 to 7 business days.

Tired of typing in answers every time you receive an e-Transfer? Set up auto-deposit to have e-Transfers automatically deposited into the account of your choice.

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

You can lock your card yourself to prevent unauthorized access (see Lock your debit card tutorial above). When you find it, you can unlock it to reinstate full access. If you are unable to find your card and wish to order a replacement, please visit a branch or contact us at 1.888.517.7000.

We use security codes to double check it’s really you making a change or transaction. This is a feature in place for your security.

If your card status is Unavailable, please visit a branch or give us a call at 1.888.517.7000.

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

Transactional alerts help you keep track of your account activity, including your balance, deposits and credit. Here’s how to turn them on.

1. Sign in to digital banking
2. From the menu, select Settings, then Alerts & Notifications
3. Select Transactional Alerts
4. Select the account you wish to receive the alert for
5. Select the alert type, and use the toggles to specify how you’d like to receive the alert
6. Select Save

Bill payee alerts alert you when a new bill payee is added to your membership. Here’s how to turn it on.

1. Sign in to digital banking
2. From the menu, select Settings, then Alerts & Notifications
3. Select Bill Payee Alerts
4. Use the toggles to specify how you’d like to receive the alert
5. Select Save
   

If your transaction hasn’t been processed yet and you made an error, you can cancel your bill payment from within digital banking.

If your payment does not appear on the “View Upcoming Payments” screen, your payment may have been processed already. Please contact us and be aware a cancellation service fee may apply.

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

If your card status is Unavailable, please visit a branch or give us a call at 1.888.517.7000.

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

As part of our enhanced security measures, we’ll occasionally request a security code from you when you are completing certain transactions to confirm it’s really you. A security code is a 7 or 8 digit security code that we’ll send you through a text message to your mobile phone or through email when you do the following:

• Add a new bill vendor
• Update contact information
• Add an e-Transfer recipient
• Change your password
• Unlock your locked debit card
• Log into digital banking after a period of inactivity

Your digital security is our priority. Here's how our digital banking helps you keep your information secure.

Security Codes

We’ll send a security code via text message to your mobile phone or through an email when you complete specific tasks to verify it’s really you performing the transaction.

Security Alerts

We’ll send you a security alert via email and text message when your password changes, if your membership is locked out, when new biometric access is set and if your membership is locked out due to too many incorrect password attempts. You also have the option to turn on login alerts to be notified when your membership is logged into.

Device Management

If you lose your phone or tablet, you can protect yourself and your information by disabling mobile access from a desktop computer.

Proactive Fraud Detection

We've enabled sophisticated fraud detection technology that assesses real-time risk using indicators related to your information and devices.

Make digital banking your own by adding a profile picture to your account.

On our app, you can tap Camera to take a new photo, Upload to use an image from your camera roll or Reset to change the profile picture back to the default image.

On a computer, tap the camera icon to upload an image from your computer

Learn more about the different ways you can personalize your digital banking experience:

1. Log in to digital banking

2. From the menu, tap Personalize, then tap Customize Accounts

3. Click the pencil icon next to the account you want to rename

4. Enter a new name for the account and click the green check icon.

Learn more about the different ways you can personalize your digital banking experience:

1. Log in to digital banking

2. From the menu, tap Security then Change username

3. Follow the prompts on screen

4. When finished, you will be logged out of digital banking. To continue banking, just sign in again.

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use our app efficiently, your phone needs to meet the following requirements:

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

We use one-time security codes to double check it’s really you making a change or transaction. This is a feature in place for your security.

If your card status is Unavailable, please visit a branch or give us a call at 1.888.517.7000.

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

If you’re outside of BC, please pay your bills through desktop banking or by accessing banking.coastcapitalsavings.com from your mobile phone. And rest assured, we’re working on a fix so you’ll be able to pay your bills through our app soon!

This is an intermittent event that some members are experiencing and we’re working on a fix. In the meantime, you can access e-Transfers through our mobile app. If you prefer using digital banking on desktop, try accessing it through an incognito browser. If you are still having issues, try again later.

This is an error happening on our end that we’re working to fix as soon as possible. If you were paying a bill, clear your cache and double check your accounts before trying again as the payment may have gone through.

Our functionality with some 3rd party aggregators has been temporarily impacted due to recent security enhancements. We are aware of these issues and are working with our partners to ensure that functionality is returned to normal

To help solve challenges you may experience with digital banking, we may ask you to access digital banking using a private browser (also known as Incognito). Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

1. Open Chrome on your computer
2. Click the More button “” at the top right of the browser (Windows) or “File” from the menu bar at the top of your browser (Mac)
3. Click “New Incognito Window”
4. A new window will open for you to use

Safari (Mac)

1. Open Safari on your computer
2. Click “File”
3. Click “New Private Window”
4. A new window will open for you to use

Firefox

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “New Private Window”
4. A new window will open for you to use

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

1. Open Chrome on your computer
2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
   1. On a Mac, click “Chrome” from the menu bar at the top of your browser
3. Click “Clear Browsing Data”
4. Select “All time”
5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
6. Click “Clear Data”

Safari (Mac)

Clearing cache

1. Open Safari on your computer
2. Use shortcut Command+Shift+E OR
3. Click “Safari” in the browser menu bar, then “Preferences”
4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

1. Click “Safari” in the browser menu bar
2. Click “Preferences” then “Privacy”
3. Click “Manage Website Data”
4. Click “Remove All”

Firefox

Clearing cache and cookies

1. Open Firefox on your computer
2. Click the Menu button “” on the right of your browser bar
3. Click “Preferences”
4. Click “Privacy and Security”
5. Click “Clear Data”
6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
7. Click “Clear”

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe: