Getting Started with digital banking

Getting started

We'll help every step of the way.

We’ll walk you through how to create your username, password and set your contact information where you’re receive verification codes that we'll use to confirm your ID when performing certain actions. Have your PAN (last 8 digits of your debit card) and PAC (personal access code) handy and we’ll walk you through the rest.

1. Download our new app

It’s available on Apple's App Store and Google's Play Store. Look for an app with the white box.

2. Log in on the new app
Open the new app and enter your current login credentials which are your PAN (the last 8 digits of your debit card) and PAC (7 digit Personal Access Code).

3 . Set up a username and password
Choose a unique username that you'll remember because once you create it, you can't change it. Choose a password with a minimum of 10 characters, one upper case letter and one special character.

4. Register your contact information.
Enter and validate your primary mobile number and email address. This is how we’ll send you one-time security codes to verify your ID during certain actions.

5. Enter the codeYou'll receive a code via mobile text message or email. Enter that into the field. 

Please note: If you don't see an email in your inbox, make sure to check your junk folder.

6. Delete the old app
Now that you have the new app, it’s time to delete the old one if you were using it.

You're all set! You can now use the new digital banking experience.

You're finished!
Simply use your new username and password whenever you log in to the app. You can begin personalizing your accounts and setting up bill vendors, bill payments, recurring transfers and taking advantage of the other new enhancements we're rolling out.

1. Get started

On a mobile device? Download our app.

On desktop? Open the sign in page.

2. Log inEnter your PAN (the last 8 digits of your debit card) as your username and PAC (7 digit personal access code) as your password.

3 . Create your username and password 
Choose a unique username, and create a password with a minimum of 10 characters, one upper case letter and one special character.

4. Register your contact information.
Enter and validate your primary mobile number and email address. This is how we’ll send you verification codes to confirm your ID when performing certain actions.

5. Validate your contact information
After clicking Validate, you'll receive a code via mobile text message or email. Enter it into the field.

Please note: If you don't see an email in your inbox, make sure to check your junk folder.

6. Confirm detailsReview your details, click Confirm and you’re all set! Use your new username and password to sign in moving forward.

You're finished!
Simply use your new username and password whenever you log in to the app. You can begin personalizing your accounts and setting up bill vendors, bill payments, recurring transfers and taking advantage of the other new enhancements we're rolling out.

1. Sign into Digital Banking

Enter your current login credentials. (PAN & PAC)

2. Set up a username and password
Avoid using only your first name. Choose a unique username that you'll remember because once you create it, you can't change it. Choose a password with a minimum of 10 characters, one upper case letter and one special character.

3. Register your contact information
Enter and validate your primary mobile number and email address. This is how we’ll send you one-time security codes to verify your ID during certain actions..

4. Enter the code
You'll receive a code via mobile text message or email. Enter that into the field. 

Please note: If you don't see an email in your inbox, make sure to check your junk folder.

5. Confirm login details
If everything is correct, click ‘Confirm’ to finalize your login. Now whenever you log in to online banking, you'll just use your new username and password.

You're finished!
Now that you’ve set up your new login, you can begin using the new digital banking experience.

6. Download the app

If you’d like to use our app on a mobile device, download it from Apple’s App Store or Google’s Play Store . Just look for the one with the white background, as the one with the blue background will no longer work.

Bill Payments

From setting up bill vendors to making your payments, we’ve got you covered.

Learn More

e-Transfers

Send money quickly and securely with INTERAC® e-Transfers

Learn More

Deposit On-the-go

Learn how to deposit cheques with our mobile app.

Learn More

Biometric Login

Use your phone’s biometric features to log in quickly. From the menu, click Security then Set up Fingerprint/Touch ID.

Desktop

Use this guide if you’re accessing digital banking from a computer.

Download Guide

App

Use this guide if you’re accessing digital banking using our app.

Download Guide

Set Up Digital Banking

Getting started

Getting started on a mobile phone?

Get started with digital banking

Getting started on a desktop computer?

Digital Banking 101