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Coast Capital Digital Lending FAQs

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Have questions about Coast Capital Digital Lending?

We have answers. Check out our FAQs below for more information about applying for a loan or line of credit through the Coast Capital Digital Lending platform.

Apply for a loan or line of credit 

With Coast Capital Digital Lending, you can apply for a loan or line of credit from the comfort of your own home.

Apply online

About Coast Capital Digital Lending

Coast Capital Digital Lending is Coast Capital’s online platform that allows applicants to apply for a loan or line of credit online, without ever having to step in to a branch.
To use Coast Capital Digital Lending, at this time you must be a resident of British Columbia, Alberta, Saskatchewan, Manitoba or Ontario and be the age of majority in your province.

You can use Coast Capital Digital Lending to apply for unsecured personal loans as well as unsecured personal lines of credit starting at $5,000. We offer terms of 12 to 60 months for personal loans. Lines of credit have no defined paymnet term, meaning you don't have to pay it back in full by a certain date (aside from any monthly interest payments). 

Looking for something under $5,000 or borrowing for a business? Email us and a Coast Capital team member will get back to you through your preferred contact method.

A line of credit is similar to a credit card limit, but instead of a separate account and card, it’s attached to a chequing account. You access the funds when you need it, and pay interest only on what you use. Any amount you repay is accessible to you again without having to reapply.

A personal loan is a specific amount borrowed with a defined repayment term. Loans have scheduled repayment dates and amounts that can be monthly, biweekly or weekly. The balance of the loan decreases with each payment.

Yes, you can add a co-borrower when completing your online application. Once you’ve submitted your application, the co-borrower will receive an email invitation to complete their Coast Capital Digital Lending profile and continue the application. Each co-borrower added to the application will need their own email address in order to complete their application online.

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

  1. Open Chrome on your computer
  2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
    1. On a Mac, click “Chrome” from the menu bar at the top of your browser
  3. Click “Clear Browsing Data”
  4. Select “All time”
  5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
  6. Click “Clear Data”

Safari (Mac)

Clearing cache

  1. Open Safari on your computer
  2. Use shortcut Command+Shift+E OR
  3. Click “Safari” in the browser menu bar, then “Preferences”
  4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
  5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

  1. Click “Safari” in the browser menu bar
  2. Click “Preferences” then “Privacy”
  3. Click “Manage Website Data”
  4. Click “Remove All”

Firefox

Clearing cache and cookies

  1. Open Firefox on your computer
  2. Click the Menu button “” on the right of your browser bar
  3. Click “Preferences”
  4. Click “Privacy and Security”
  5. Click “Clear Data”
  6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
  7. Click “Clear”

Accessing digital banking on a computer

Supported Desktop Browsers

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

  1. Apple Safari (latest version)

  2. Google Chrome (latest version)

  3. Mozilla Firefox (latest version)

  4. Microsoft Edge (latest version)

  5. Microsoft Internet Explorer 11


Supported Mobile browser

  1. Apple Safari on iOS 10 or later

  2. Google Chrome on Android 4.4 or later

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

Transport Layer Security (TLS) Encryption

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use digital banking, you must ensure that you have not disabled your browsers’ ability to accept cookies (particularly first-party session cookies). For more information on enabling, and disabling cookies within your browser, please review your browsers’ help section.

JavaScript

To view interactive elements of our site and log in to Coast Online Banking, you must enable your computer's web browser to accept JavaScript. For more information on enabling Javascript within your browser, please review your browsers’ help section.

Coast Capital Mobile App

Mobile phones supported:

To use our app efficiently, your phone needs to meet the following requirements:

  1. Apple Safari on iOS 10 or later

  2. Google Chrome on Android 4.4 or later

  3. Downloading the App
From your device, open the App Store (Apple) or Google Play (Android) and search “Coast Capital Savings”. Make sure to download the correct app version, which has a white background and blue logo:




Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

  1. One-time security codes. We send them via text message to your mobile phone or through an email when you complete specific tasks.

  2. Device management. In the event you lose your phone or tablet, you can protect yourself and your information by disabling mobile access from a desktop computer.
    Security alerts. To protect you and your information, we’ll send you a security email and text message when rare or suspicious activity takes place, like if your account is locked due to a failed password.

  3. Security alerts. To protect you and your information, we’ll send you a security email and text message when rare or suspicious activity takes place, like if your account is locked due to a failed password.

  4. Proactive fraud detection. We’ve enabled sophisticated fraud detection technology that assesses real-time risk based on a number of indicators related to your information and the device you’re using to log in.



Getting started and logging in

By creating a profile, we’re able to associate your loan application to you. It allows you to complete your application online, receive real-time status updates, upload verification documents via your computer, tablet, or mobile device, and digitally sign your lending documents.

Note: Your Coast Capital Digital Lending login credentials are different from the ones you use for Coast Online® Banking.
If you were added as a co-borrower to a lending application and haven’t used Coast Capital Digital Lending before, the next step is to create a password. To do so, simply click Create Password from the Coast Capital Digital Lending page or visit this page . After entering your email address, an email will be sent to you so you can set your password.

Note: Your Coast Capital Digital Lending login credentials are different from the ones you use for Coast Online® Banking.

If a Coast Capital team member set up your Coast Capital Digital Lending profile, the next step is to create a password. To do so, simply click Create Password from the Coast Capital Digital Lending page or visit this page . After entering your email address, an email will be sent to you so you can set your password.

Note: Your Coast Capital Digital Lending login credentials are different from the ones you use for Coast Online® Banking.
You can reset your password by clicking Forgot Password from the Coast Capital Digital Lending login page, or by clicking here.
For your security, your profile will be locked after three unsuccessful login attempts. If your profile has been locked, please call us at 1.888.517.7000 during business hours and we’ll help get you back in.

Applying for a loan or line of credit with Coast Capital Digital Lending 

You don’t need to be a member to start your application, but you’ll need to open a membership prior to us funding your loan or setting up your line of credit. It takes as little as five minutes to open a membership and we’ll walk you through it at the end of your lending application.

Alternatively, you can apply for a membership online before starting your lending application.
You should have a few things handy before you start your application:

  • Your address history for the past three years
  • Your income and employment history for the past three years
  • If the application has multiple applicants, a separate email address for each applicant
We will also be asking for your consent to pull your credit bureau report.

Later in the application process, you’ll be asked to verify your income and assets. We’ve put together a checklist to help you gather the required information.

Checking your credit history is a necessary step when processing your application for a loan or line or credit. We use this information to identify the best lending product for you and get your loan processed more quickly. When you submit your Coast Capital Digital Lending application, it will have a minor effect on your credit score.

To learn more about how this type of check impacts your credit score, visit the Equifax website.

You bet. If you have started your application and wish to return to it later, simply click the Save and Continue Later button. When you log back in to Coast Capital Digital Lending, you’ll be able to pick up where you left off.

Coast Capital Digital Lending allows you to start your application on your own time without having to meet with us in person. Once the application is submitted, we’ll contact you through the preferred contact method provided to finalize the details of your application.

Of course! Contact us and we can help answer any questions you may have.

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

  1. Open Chrome on your computer
  2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
    1. On a Mac, click “Chrome” from the menu bar at the top of your browser
  3. Click “Clear Browsing Data”
  4. Select “All time”
  5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
  6. Click “Clear Data”

Safari (Mac)

Clearing cache

  1. Open Safari on your computer
  2. Use shortcut Command+Shift+E OR
  3. Click “Safari” in the browser menu bar, then “Preferences”
  4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
  5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

  1. Click “Safari” in the browser menu bar
  2. Click “Preferences” then “Privacy”
  3. Click “Manage Website Data”
  4. Click “Remove All”

Firefox

Clearing cache and cookies

  1. Open Firefox on your computer
  2. Click the Menu button “” on the right of your browser bar
  3. Click “Preferences”
  4. Click “Privacy and Security”
  5. Click “Clear Data”
  6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
  7. Click “Clear”

Accessing digital banking on a computer

Supported Desktop Browsers

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

  1. Apple Safari (latest version)

  2. Google Chrome (latest version)

  3. Mozilla Firefox (latest version)

  4. Microsoft Edge (latest version)

  5. Microsoft Internet Explorer 11


Supported Mobile browser

  1. Apple Safari on iOS 10 or later

  2. Google Chrome on Android 4.4 or later

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

Transport Layer Security (TLS) Encryption

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use digital banking, you must ensure that you have not disabled your browsers’ ability to accept cookies (particularly first-party session cookies). For more information on enabling, and disabling cookies within your browser, please review your browsers’ help section.

JavaScript

To view interactive elements of our site and log in to Coast Online Banking, you must enable your computer's web browser to accept JavaScript. For more information on enabling Javascript within your browser, please review your browsers’ help section.

Coast Capital Mobile App

Mobile phones supported:

To use our app efficiently, your phone needs to meet the following requirements:

  1. Apple Safari on iOS 10 or later

  2. Google Chrome on Android 4.4 or later

  3. Downloading the App
From your device, open the App Store (Apple) or Google Play (Android) and search “Coast Capital Savings”. Make sure to download the correct app version, which has a white background and blue logo:




Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

  1. One-time security codes. We send them via text message to your mobile phone or through an email when you complete specific tasks.

  2. Device management. In the event you lose your phone or tablet, you can protect yourself and your information by disabling mobile access from a desktop computer.
    Security alerts. To protect you and your information, we’ll send you a security email and text message when rare or suspicious activity takes place, like if your account is locked due to a failed password.

  3. Security alerts. To protect you and your information, we’ll send you a security email and text message when rare or suspicious activity takes place, like if your account is locked due to a failed password.

  4. Proactive fraud detection. We’ve enabled sophisticated fraud detection technology that assesses real-time risk based on a number of indicators related to your information and the device you’re using to log in.


Funding and payment 

The application can take as little as 10 – 15 minutes.  One of our Lending Specialists will contact you as soon as possible. We’re currently experiencing longer than expected response times and appreciate your patience.  If you would like to discuss your application, please contact us during business hours.
There are a few reasons this could happen. If you have any questions about why you may have been declined, email us and a Coast Capital team member will get back to you through your preferred contact method. Our team of experts can review your finances and offer personalized, actionable advice to ensure you’re on track to meeting your goals.
  • For a line of credit, you simply make a deposit into the account it’s attached to
  • For a loan, payments can be debited from your Coast Capital account or account with any other Canadian financial institution. You will provide these account details when we contact you to finalize your application.
By default, all loan payments can be debited from your Coast Capital account or account with any other Canadian financial institution on a monthly basis. If you prefer a different schedule, email us and a Coast Capital team member will get back to you through your preferred contact method

Coast Capital Digital Lending allows you to start your application on your own time without having to meet with us in person. Once the application is submitted, we’ll contact you through the preferred contact method provided to finalize the details of your application.

Of course! Email us and a Coast Capital team member will get back to you through your preferred contact method.

To help solve challenges you may experience with digital banking, we may ask you to clear your cache and cookies. Here’s how to do it on a few popular browsers: Chrome, Safari and Firefox. If you use a different browser, a quick Google search should help you.

Chrome (Windows and Mac)

Clearing cache and cookies

  1. Open Chrome on your computer
  2. If you’re using Windows, click the More button “” at the top right of the browser, then “More tools”
    1. On a Mac, click “Chrome” from the menu bar at the top of your browser
  3. Click “Clear Browsing Data”
  4. Select “All time”
  5. Check the boxes next to “Cookies and other site data” and “Cached images and files”
  6. Click “Clear Data”

Safari (Mac)

Clearing cache

  1. Open Safari on your computer
  2. Use shortcut Command+Shift+E OR
  3. Click “Safari” in the browser menu bar, then “Preferences”
  4. Click “Advanced” and check the box next to “Show Develop menu in menu bar”
  5. Click “Develop” from menu bar, then “Empty cache”

Clearing cookies

  1. Click “Safari” in the browser menu bar
  2. Click “Preferences” then “Privacy”
  3. Click “Manage Website Data”
  4. Click “Remove All”

Firefox

Clearing cache and cookies

  1. Open Firefox on your computer
  2. Click the Menu button “” on the right of your browser bar
  3. Click “Preferences”
  4. Click “Privacy and Security”
  5. Click “Clear Data”
  6. Check the boxes next to “Cookies and Site Data” and “Cached Web Content”
  7. Click “Clear”

Accessing digital banking on a computer

Supported Desktop Browsers

To provide you with a secure and protected online banking environment, we recommend using the supported browsers listed below. We do not support beta or test versions of browsers.

  1. Apple Safari (latest version)

  2. Google Chrome (latest version)

  3. Mozilla Firefox (latest version)

  4. Microsoft Edge (latest version)

  5. Microsoft Internet Explorer 11


Supported Mobile browser

  1. Apple Safari on iOS 10 or later

  2. Google Chrome on Android 4.4 or later

To access online banking through your mobile browser, simple visit https://banking.coastcapitalsavings.com.

Transport Layer Security (TLS) Encryption

TLS stands for Transport Layer Security (TLS). This technology allows users to establish sessions with Internet sites that are secure, meaning they have minimal risk of external violation. Once inside the Coast Online Banking site, you are secure through our use of SSL technology. Encryption is the process of scrambling information into a more secure format for transmission. This means that plain text is converted (encrypted) to a scrambled code while transmitting, and then changed back (decrypted) to plain text at the receiving end of the transmission.

Cookies

Coast Online Banking uses two kinds of cookies - session cookies and persistent cookies. We use a session cookie to maintain the integrity of your Internet banking session, and we use persistent cookies in optional enhanced features such as the saved Member Cards and saved member transfers features. For more information on our use of cookies, please review the cookies section in our Privacy Policy.

To use digital banking, you must ensure that you have not disabled your browsers’ ability to accept cookies (particularly first-party session cookies). For more information on enabling, and disabling cookies within your browser, please review your browsers’ help section.

JavaScript

To view interactive elements of our site and log in to Coast Online Banking, you must enable your computer's web browser to accept JavaScript. For more information on enabling Javascript within your browser, please review your browsers’ help section.

Coast Capital Mobile App

Mobile phones supported:

To use our app efficiently, your phone needs to meet the following requirements:

  1. Apple Safari on iOS 10 or later

  2. Google Chrome on Android 4.4 or later

  3. Downloading the App
From your device, open the App Store (Apple) or Google Play (Android) and search “Coast Capital Savings”. Make sure to download the correct app version, which has a white background and blue logo:




Your digital security is our priority. Our digital banking has several features that help keep your information and accounts safe:

  1. One-time security codes. We send them via text message to your mobile phone or through an email when you complete specific tasks.

  2. Device management. In the event you lose your phone or tablet, you can protect yourself and your information by disabling mobile access from a desktop computer.
    Security alerts. To protect you and your information, we’ll send you a security email and text message when rare or suspicious activity takes place, like if your account is locked due to a failed password.

  3. Security alerts. To protect you and your information, we’ll send you a security email and text message when rare or suspicious activity takes place, like if your account is locked due to a failed password.

  4. Proactive fraud detection. We’ve enabled sophisticated fraud detection technology that assesses real-time risk based on a number of indicators related to your information and the device you’re using to log in.


Ready to apply?
Create a Coast Capital Digital Lending profile and finish your application in just minutes.
Apply online
  1. Rates are subject to change.
    Transactions include cheques, Coast Capital Savings® and EXCHANGE Network ATM withdrawals, Interac® Direct Payment, preauthorized payments, Coast-by-Phone® bill payments, Coast Online® Banking bill payments and in-branch withdrawals, transfers and bill payments. Deposits and self-serve (Coast Capital Savings® ATM, Coast-by-Phone® and Coast Online® Banking) transfers are free.
    Additional network ATM transactions are subject to the fees listed. Surcharges from other financial institution ATMs are excluded.
  2. Overdraft limits are subject to qualification. Monthly fee applies where overdraft is used.
  3. Transactions include cheques, Coast-by-Phone® and in-branch withdrawals and transfers. Free in-branch deposits.
  4. Transactions include cheques, Coast Capital Savings® and EXCHANGE Network ATM withdrawals, Interac® Direct Payment, preauthorized payments, Coast-by-Phone® bill payments, Coast Online® Banking bill payments and in-branch withdrawals, transfers and bill payments. Deposits and self-serve (Coast Capital Savings® ATM, Coast-by-Phone® and Coast Online® Banking) transfers are free.